1. Purpose & Scope

This policy establishes the standards, rules, and expectations for customers and staff at Lounge 38. It ensures a safe, enjoyable, and professional environment for all guests while maintaining the highest level of service and hospitality.

2. Opening Hours

Lounge 38 operates according to posted hours. Management reserves the right to adjust operating times for events, holidays, or operational needs.

3. Guest Conduct

To maintain a welcoming atmosphere, all guests must:

• Treat staff and other guests with respect.
• Refrain from disruptive, violent, or offensive behavior.
• Comply with staff instructions, particularly regarding safety and seating.
• Avoid damage to property; guests are financially responsible for any damages caused.

Management may refuse service or request that guests leave if behavior violates these standards.

4. Dress Code (Optional – Edit as Needed)

Lounge 38 maintains a smart-casual dress code. Prohibited attire may include:

• Slippers, bedroom sandals
• Torn or excessively revealing clothing
• Sleeveless tops for men (optional)
• Gang-related or offensive clothing

Management may deny entry to anyone who does not meet the dress code.

5. Age Restrictions

• Guests 18+ may access the lounge and bar areas.
• Valid ID is required for alcohol service.
• Minors may be allowed in the restaurant section before a certain hour if accompanied by an adult (customizable).

6. Alcohol Service Policy

To ensure responsible consumption:

• Alcohol will only be served to guests aged 18+ with valid identification.
• Staff may refuse service to any guest showing signs of excessive intoxication.
• No outside alcoholic drinks are permitted.
• Selling or sharing alcohol with minors is strictly prohibited.

7. Drug-Free Environment

Lounge 38 upholds a zero-tolerance policy toward illegal drugs, possession, or distribution on the premises. Violators will be removed and may face legal action.

8. Smoking Policy

• Smoking is only permitted in designated areas, including shisha (if applicable).
• Smoking inside non-designated areas is prohibited.
• Violations may result in ejection from the premises.

9. Food & Beverage Rules

• No outside food or beverages are allowed.
• All orders must be paid in full before leaving the venue except where a tab system is approved.
• Food allergies should be communicated to staff in advance.

10. Reservations & Seating

• Reservations are recommended for peak hours and special events.
• Reserved tables are held for a limited grace period (e.g., 15–20 minutes).
• Management may reassign seating to optimize service flow.
• Minimum spend requirements may apply for VIP sections or special events.

11. Payment Policy

• Accepted payment methods: cash, card, mobile transfers (modify based on your setup).
• A VAT/service charge may apply to all bills.
• Disputes or errors must be reported immediately before leaving the venue.

12. Security & Safety

• Security checks may be conducted at entry for the safety of all guests.
• Weapons of any kind are strictly prohibited.
• In case of emergency, guests must follow all staff and security instructions.
• CCTV is used for safety and operational monitoring.

13. Property & Lost Items

• Lounge 38 is not responsible for lost or unattended personal items.
• Found items will be kept for a limited period and may require identification for retrieval.

14. Staff Guidelines

Staff must:

• Maintain professionalism at all times.
• Follow hygiene, grooming, and uniform standards.
• Refuse service to guests who violate policies.
• Report incidents to management immediately.
• Comply with safety, sanitation, and food-handling regulations.

15. Event & VIP Policies

For private events, VIP bookings, or special occasions:

• Deposits may be required.
• Cancellation policies apply.
• Outside decorations or entertainment must be approved in advance.
• Bottle service may have minimum spend requirements.

16. Music & Entertainment

• DJs and performers must adhere to venue sound regulations.
• Guest requests are welcomed but not guaranteed.
• Unauthorized photography or recording of performers may be restricted.

17. Compliance With Laws

Lounge 38 complies with all local, state, and federal regulations regarding hospitality, liquor service, taxation, and safety.

18. Management Rights

Management reserves the right to:

• Deny entry or remove guests who violate policies.
• Adjust any policy as required for safety or operational reasons.
• Enforce penalties for misconduct or damage.

19. Acceptance of Policy

Entering Lounge 38 signifies acceptance of these policies. Non-compliance may result in refusal of service or removal from the premises.